Payment Policy

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Payment Methods 

We accept Cash, Eftpos, MasterCard and Visa. We do not accept Diners or American Express Cards. 

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Private Health Insurance

If you have private health insurance please bring your card along and we can process your claim on the spot and you will only need to pay the gap payment. For details on your health fund rebate, please contact your health fund.

The Item Number for an Assessment Consultation is #500 & Item Number #505 for a Subsequent Consultation. For Pelvic Appointments the 

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Medicare

If you have been referred to our practice by your GP under the Medicare Chronic Disease Management Plan (CDM) - previously known as the Enhanced Primary Care (EPC), please inform us upon arrival, so that the necessary paperwork can be processed.

Please be advised that our clinic Does Not Bulk Bill under Medicare. As we are a private physiotherapy clinic, you are required to pay our full fee at the time of your consultation and then claim the Medicare rebate of $56 back from Medicare.​

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Work Cover

Roscher Physiotherapy does not bill third parties. We request that patients pay on the day of their treatment and claim directly through Work Cover. You must provide a Work Cover Medical Certificate to commence your treatment.

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Compulsory Third Party Claims (CTP)

Röscher Physiotherapy does not bill third parties. We request that patients pay on the day of their treatment and claim directly through their CTP Insurer. *Please note: CTP payments do not adequately cover the costs for treatment, please contact your Claims Manager for more information. You must provide a Medical Certificate to commence your treatment.

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Department of Veteran Affairs (DVA)

If you wish to be treated under the DVA Scheme you can are welcome to book an appointment. If you have been referred to our practice by your GP under the DVA scheme you must provide a D904 referral from your Doctor and show your DVA Card in order for the necessary paperwork to be completed.

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SMS and Email Reminders

As a courtesy, we send an email confirmation of appointment on booking your appointment and an SMS reminder the day before your appointment. We ask that patients take responsibility for remembering appointments. PLEASE DO NOT REPLY TO OUR SMS, WE DO NOT RECEIVE REPLIES. It is far quicker and more efficient for you to cancel or change your appointment online or by phoning the practice.

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Cancellation Policy

Due to the busy nature of our clinic, we require at least 8 hours' notice for any cancellations, so that we can contact patients from our waitlist. If canceled outside of this timeframe, a Cancellation Fee of $60 may be applied.